Reset your Wallet PIN

Forgotten your 4-digit Wallet PIN or want a fresh one? Reset it securely — confirm your account password, enter the 6-digit code we email you, then set a new PIN.

🖥 Web 📱 Mobile

Your Wallet PIN is the 4-digit code that guards every withdrawal from your Crate Wallet. If you've forgotten it, or just want a fresh one for security, you can reset it without losing access to your wallet. To keep your money safe, the reset is gated by two checks: your account password and a one-time code emailed to you.

Before you start

Have access to the email address on your Crate account — that's where the reset code is sent. If you've also forgotten your account password, reset your password first, then come back here to reset your PIN.

How the reset works

Confirm your password. From the Wallet PIN page, enter your account password and request a reset code. This proves it's you before any code goes out.
Enter the emailed code. Crate sends a 6-digit code to your account email. It's valid for a short window, so check your inbox promptly. Enter it to unlock the PIN form.
Set a new PIN. Choose a fresh 4-digit PIN and confirm it. Avoid easy patterns like 1234 or a birth year.

Tip: Once you've verified the code, the new-PIN form opens automatically. Your old PIN stops working the moment you save the new one.

Didn't get the code?

Codes are rate-limited to protect your account, so if you've just requested one, give it a moment before asking for another. If it still hasn't arrived, check your spam folder and confirm the email address on your account is current.

1

Open Wallet PIN

From your Wallet, click Reset PIN. Because a PIN is already set, Crate asks you to verify it's really you before letting you change it.

Web

Mobile
2

Confirm your password

Enter your account password and click Send reset code. Crate emails a 6-digit code to your account email address.

Web
3

Enter the reset code

Open your email, copy the 6-digit code, paste it into Enter reset code, and click Verify code.

Web
4

Set your new PIN

Type your new 4-digit PIN, confirm it, and click Save PIN. Your wallet is now protected by the new PIN.

Web

Mobile