One queue, every channel
Store, social, chat and counter orders arrive in the same list, tagged by where they came from.
Orders and inventory
Every order in one queue. Stock that never lies.
Orders from your store, from social, from chat and from your counter land in one place. Fulfill, refund and ship from there while stock updates as you sell, so nothing gets missed and nothing oversells.
14-day free trial. No card required.
How does Crate handle orders and stock?
Crate puts every order into one queue, whichever channel it arrived from: the business's own online store, Instagram, WhatsApp or the counter. An order in Crate carries its items, its customer, its payment state and its fulfilment state, and it is fulfilled, part- fulfilled, refunded or cancelled from that same screen. Stock in Crate is one number per product across every channel, so a sale in a WhatsApp chat draws down the same stock a storefront sale does and a business does not oversell. Crate is used from a phone as readily as from a desktop. Order totals in Crate are shown in the merchant's own currency, USD or NGN.
What it does
Capabilities
One queue and one stock number. Everything below follows from those two facts.
Live stock levels
Every sale, on any channel, updates the same count as it happens.
Low-stock alerts
Know before you run out, so a restock is a decision rather than an emergency.
Variants and SKUs
Sizes, colors and options, each with its own stock and price.
Locations and transfers
Track stock across your shops and move it between them.
Suppliers and purchase orders
Buy from vendors and receive stock straight into inventory.
Who it is for
Fit
The queue matters most to the businesses selling in more places than they can watch at once.
You sell in three places and count stock once
Every channel drawing down one number is what stops the same item being sold twice on a busy afternoon.
Somebody else packs the orders
A shared queue with per-person access means the packing happens without you forwarding screenshots.
Your busiest hour is chaos
One list to work from beats three, which is the whole difference at the rush.
Setup
How it works
There is nothing to switch on. The queue fills as you sell.
- Add your products with their variants, stock counts and prices in US dollars.
- Turn on the channels you sell through, and orders start arriving in one list.
- Work the queue: fulfill, part-fulfill, add tracking, refund or cancel.
- Watch stock move as you go, and restock when the low-stock alert fires.
Set up from a phone. No developer, no plugin to buy, nothing to install.
What this works with
Explore
Crate is one system rather than a shelf of add-ons, so these are the parts of it this page touches most.
Online store
Build an online store that looks like your brand rather than a template. One catalog, one...
Explore
Point of sale
Ring up a sale at your counter and it runs on the same products, prices and stock as your...
Explore
Analytics
See your best sellers, your top customers and the channels bringing the most orders. Real...
Explore
Businesses using this
The same capability, described in the language of the trade it is being used in.
Orders and inventory questions
Do orders from social and chat show up here too?
Yes. Orders from your store, from Instagram, from WhatsApp and from your counter all land in the same queue, tagged by channel, so you manage one list.
How do you stop overselling?
Every sale on any channel updates the same stock count as it happens, so the number your customers see is the real number.
Can I refund or cancel an order?
Yes. Refunds and cancellations are handled from the order, and stock is returned to inventory automatically.
Can I track shipping?
Yes. You can mark orders fulfilled, add tracking, and your customer can follow the delivery.
Can my team help fulfill orders?
Yes. Add your team with the right access, so more than one person can work the same queue.
Stop working from three lists.
One order queue, one stock count, every channel. Free for 14 days, no card required.
Start free